Crash! Burn!

My computer — my very new Dell — has had a major, major system crash. I don’t know what happened or what caused it. I left it on overnight — which is very unusual for me — and when I came home, there was a Blue Screen of Death. Not the normal Windows blue screen, but an even creepier one. Restarting did nothing; it won’t even boot into Windows in Safe Mode. I called Dell Tech Support, and when I ran through everything with the guy on the phone, he actually gave a little moan. Something somewhere is “fatally corrupted.” Yay. So, I have two options:

1). Do a “PC Restore,” which will return the machine to exactly the state it was in when I bought it — meaning I lose everything new on the computer since April 11. Which would be a significant loss, particularly in terms of music (at least 2 GB) and installed programs. I believe at this point that I won’t lose much in the way of files — in particular, I don’t think there’s much in my documents/writing that hasn’t been recently backed up on the iBook.

2). Pay at least $99 to have “Dell on Call” take a stab at helping me work something out. By the way, that $99 is a minimum, and it’s non-refundable should they not be able to help me.

So, really, there’s only one option here. And I know it. It’s just so hard to say good-bye to everything.

Though it kills me a little to admit it, I’m not perfectly happy with this computer so far. My first complaint is that Dell overloads their machines, so there’s all this CRAP on the hard drive and pre-set into the menus and system. I’m always finding some new wacky program lurking in the background that I never asked for. Second, I don’t feel like the computer is very well built. It shakes and rattles and vibrates terribly. I look forward to a different desk, where I can keep the case on the floor.

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5 Responses to Crash! Burn!

  1. therealjae says:

    Oh, jeez. How upsetting!

    -J

  2. starstraf says:

    you could have a geek look it over, but I don’t really know alpha geeks here in town, but I know some geeks. might take a look for sushi.

  3. kepkanation says:

    I’ve already done the restore. Sigh. I don’t think I lost too much — was able to transfer a lot of recent things from my iPod back to the computer. Macs to the rescue!

  4. kepkanation says:

    It does make me love my iBook more and more each day.

  5. anonymous says:

    Some of the PC Restores don’t actually cause you to lose non system files – meaning your music etc *MIGHT* be safe.

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